Providing Technology and Administration Consulting so you can work as intended
Every business has a back office. Most of them don't work as intended.
Yours is the tangle of tools, spreadsheets, inboxes, and invoices behind the work your clients actually pay you for. When it runs well, you barely notice it. When it doesn't, it eats your week.
We're a back office consultancy for small businesses. We design how your business should run, build the systems to run it, and, when you want us to, run the day-to-day for you.
Discuss how our Solutions can help you
One team for the whole back office
Most consultants fix one piece. A tech person sets up software but won't touch your invoicing. A virtual assistant handles your inbox but can't fix the system that fills it. So you end up managing the gap between them.
We close that gap. Technology and work processes are two halves of the same problem, and we handle both:
- The systems. One connected workspace for CRM, projects, tasks, documents, and team knowledge, built on Notion by a certified partner. Plus the surrounding stack: email, cloud, integrations, and automation. And when you're not starting from scratch, we consolidate and improve what you already have.
- The processes. How work actually moves through your business: intake, handoffs, onboarding, invoicing, follow-up. Defined, documented, and made repeatable so it doesn't depend on memory.
- The running of it. Bookkeeping, invoicing, scheduling, inbox and calendar management, client-facing support. Handled by us inside the system we built, so nothing gets lost between tools and people.
Does this sound like you?
Your team asks you where things are, because everything lives in your head
You use five or more tools and none of them are connected
Clients ask "where are we at?" because they can't see for themselves
Admin eats your evenings: invoicing, scheduling, follow-ups, bookkeeping
You've tried to get organized before, but it never stuck
If you nodded at two or more of those, your back office is costing you money. We should talk.
How we work
1. Design
We map how your business actually runs: the tools, the workflows, and where time and information leak. You get a clear picture and a clear proposal. What we'll do, what it costs, how long it takes.
2. Build
We build the system: one connected workspace, the integrations and automations around it, and the documented processes your team needs to use it. Fixed scope, fixed price.
3. Run
If you want more than a handover, we stay on. Ongoing administration, bookkeeping, and support, delivered inside the system we built. Your back office keeps working without you managing it.
'I highly recommend this team of insightful, helpful, and experienced humans! Work As Intended has done an excellent job of helping Selfistry optimize operations, streamline workflows, and achieve my goals — one system at a time — one day at a time — one thoughtful communication at a time.'
'If you're a business owner who wants to focus on what you do best, Work As Intended is exactly what you need. They'll help you build a lean, streamlined setup that saves time, money, and headaches. I completely trust them to keep my systems supporting growth—not slowing me down.'